Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

hotfix is included in the latest version 48.0.2 and it makes my pages and games smaller..WHY?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by mssypglt1

mssypglt1
mssypglt1
more options

When firefox updates to version 48.0.2 it includes hotfix which, when I enter a game, it makes the game very small and distorted. I restore to before the update and things are fine. I have removed it, uninstalled it and disabled it and it still leaves my games small and distorted! What is this hotfix add on and why is it necessary? I do not like it!

When firefox updates to version 48.0.2 it includes hotfix which, when I enter a game, it makes the game very small and distorted. I restore to before the update and things are fine. I have removed it, uninstalled it and disabled it and it still leaves my games small and distorted! What is this hotfix add on and why is it necessary? I do not like it!

All Replies (3)

Chris Ilias
Chris Ilias
  • Moderator
more options

Firefox 48 crashes at startup if websense is installed. Right now, they aren't sure how to fix it. The hotfix was deployed to people using Firefox 47 and lower (down to 40) to detect if websense is installed, and if so, not update Firefox yet.

I don't see how it would affect game rendering. It's probably not the cause, considering disabling it doesn't fix the problem. :)

What games are you having the problem with? If you can provide the address, we can check what the cause might be. If it's on Facebook, try the solutions at Fix problems with Facebook games, chat and more.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi mssypglt1, I'm adding your screenshot to this thread so we can keep all of the discussion of this problem in one place.

What if you adjust the zoom level on the page? You can hold down the Ctrl key and press the + key a few times, or the - key a few times, to see whether the Flash content fills the available space any better.

mssypglt1
mssypglt1 Question owner
more options

Thanks for your suggestion, but that did not work. Is there another name for hotfix that may be in my programs and features that I can uninstall? It seems to be included in the Firefox update 48.0.2 and no matter if I disable or remove it, the problem is still there. I may have to switch to IE because it works just fine!