This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't play videos in Android 5; your 'simple steps' have no link attached. How do I do this?

  • 2 replies
  • 19 have this problem
  • 11 views
  • Last reply by James

JaguarJon53
JaguarJon53
more options

I get the initial frame but, on pressing play I get audio but not video with the unhelpful message 'This video is not supported.' This applies to all video except YouTube. Thanks, in advance, for your help

I get the initial frame but, on pressing play I get audio but not video with the unhelpful message 'This video is not supported.' This applies to all video except YouTube. Thanks, in advance, for your help

All Replies (2)

guigs
guigs
more options

In your list of add ons is this one installed? "OpenH264 Video Codec provided by Cisco Systems"

James
James
  • Top 25 Contributor
  • Moderator
more options

The above OpenH264 plugin is for the Hello service - WebRTC - only. Not for HTML5 video or audio.

Youtube may be working because of the HTML5 Player being used.

Adobe has not supported Android with the Flash Player 11.1 Plugin last updated back in Sept 2013.