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Thunderbird is Crashing after Local Folder Repair

  • 8 replies
  • 1 has this problem
  • 2 views
  • Last reply by lsingh

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Hi All,

I am using the latest version of TB. I was not seeing some messages in the local folder (folder in which I archive all my messages). So I right clicked on the folder and chose "Properties\Repair Folder". The folder starts getting repaired and after going through 7000-8000 emails, TB crashes. So this has been happening once I start my Thunderbird, as the archive folder automatically starts repairing the folder and then causes TB to crash. The folder is large and have around 15k emails. Is there a way I can stop this cycle? I am not being able to send any emails as TB crashes before I finish any email. Thanks in advance.

Regards,

LS

Hi All, I am using the latest version of TB. I was not seeing some messages in the local folder (folder in which I archive all my messages). So I right clicked on the folder and chose "Properties\Repair Folder". The folder starts getting repaired and after going through 7000-8000 emails, TB crashes. So this has been happening once I start my Thunderbird, as the archive folder automatically starts repairing the folder and then causes TB to crash. The folder is large and have around 15k emails. Is there a way I can stop this cycle? I am not being able to send any emails as TB crashes before I finish any email. Thanks in advance. Regards, LS

All Replies (8)

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Is it crashing? Then please post a crash ID. https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Or is it not responding?

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Christ1,

TB crashes after 20-30 seconds. Also, I have seen that the crash reports have been submitted. What do I need to do now?

Regards,

LS

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Post here the unique case number of the crash report so someone can look it up in the relevant database.

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Zenos,

The ID is given below.

ID: c5b13880-a57a-4e0c-adf5-bcd322170109

Thanks in advance, and regards,

LS

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Hi Zenos,

Any advice please?

Regards,

LS

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I am no expert, but the crash report links to malloc and garbage collection tasks. This is the last function called, which raises the exception:

mozalloc_abort(const char* const msg)

and it appears to be failing because it cannot allocate memory; often this means it has all been used up.

This is a bug (though it is Mozilla code, not specific to Thunderbird) and shouldn't cause a crash, though running out of memory is a difficult thing to handle well.

Having said that, you say it has got to 7000 - 8000 messages, implying there are yet more to process. I don't think you're doing yourself any favours by allowing messages to accumulate to such large numbers. I can't begin to imagine how you can usefully work with such a large pile of messages; I file mine into subfolders by topic or context.

I don't know how you back out of this. You could remove the offending folder from the profile as a quick and dirty way of getting Thunderbird working again, but of course that means you can't see your store of older messages.

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lsingh, has your crashing stopped in version 52.1.1??

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Wayne,

Yes it has, but I had to remove all the archive folders in the Local Folders, and then put all the files back in slowly. Took a few days to do it.