This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when attached files

  • 3 replies
  • 2 have this problem
  • 22 views
  • Last reply by philipp

chef_mercer
chef_mercer
more options

Ever since I updated to Windows 10. Firefox will crash when attaching files to my email.

Any ideas?

bp-cee48020-7e80-4743-8a44-6c0d02170124 2017-01-24 3:55 PM bp-6a93e3bc-fb28-47e9-84f3-42d642170124 2017-01-23 9:16 PM bp-89b05907-ae6e-4518-9a3e-376662170120 2017-01-19 8:30 PM bp-2cad97b2-df89-4a52-b694-fce792170115 2017-01-14 9:26 PM bp-d4a0097d-1063-4df6-824f-4cf0d2170112 2017-01-11 10:14 PM

Ever since I updated to Windows 10. Firefox will crash when attaching files to my email. Any ideas? bp-cee48020-7e80-4743-8a44-6c0d02170124 2017-01-24 3:55 PM bp-6a93e3bc-fb28-47e9-84f3-42d642170124 2017-01-23 9:16 PM bp-89b05907-ae6e-4518-9a3e-376662170120 2017-01-19 8:30 PM bp-2cad97b2-df89-4a52-b694-fce792170115 2017-01-14 9:26 PM bp-d4a0097d-1063-4df6-824f-4cf0d2170112 2017-01-11 10:14 PM

All Replies (3)

FredMcD
FredMcD
more options

bp-cee48020-7e80-4743-8a44-6c0d02170124 Signature: UIItemsView::_OnBatchTimer

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation +++++++++++++++++++++++++++++++++++++++++++++ bp-6a93e3bc-fb28-47e9-84f3-42d642170124 bp-89b05907-ae6e-4518-9a3e-376662170120

Signature: UIItemsView::_OnBatchTimer

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

WMVCORE.DLL = Microsoft Windows Media Player

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 51

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

chef_mercer
chef_mercer Question owner
more options

No corrupted files and no updates available for graphic drivers.

philipp
philipp
  • Moderator
more options

hi, are you running firefox inside a sandbox? this a crash that's usually observed by sandboxie users...