This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

failure to connect to server message

  • 1 reply
  • 3 have this problem
  • 11 views
  • Last reply by Matt

robhivy
robhivy
more options

when i try to send a message, i get a popup telling me to sign in (again) and when i do, i get another pop up message that says 'failure to connect to server' and i can't send the email.

when i try to send a message, i get a popup telling me to sign in (again) and when i do, i get another pop up message that says 'failure to connect to server' and i can't send the email.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.