This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is EBAY freezing when using Firefox 55.0.3

  • 5 replies
  • 3 have this problem
  • 15 views
  • Last reply by FredMcD

more options

Ebay won`t move_Any ideas please? Logs into EBAY when i press MY EBAY nothing happens. It works in Internet Explorer.

Edit: I sign in to Ebay, click on Ebay and it won`t open any further.

Ebay won`t move_Any ideas please? Logs into EBAY when i press MY EBAY nothing happens. It works in Internet Explorer. Edit: I sign in to Ebay, click on Ebay and it won`t open any further.

Modified by Terry

All Replies (5)

more options

Terry said

Ebay won`t move

Move what?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

more options

I cleared cookies and cache. I sign in to Ebay, click on My Ebay but it won`t work/open anything.

more options

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Thanks Fred. I did what you said but safe mode didn`t work, so i tried refresh and it still works. When i did refresh it works after several tries. The refresh took off my home page so i selected my own home page and all is ok so far. Thanks a lot.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.