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Can't access regular email imap account - password not correct

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by jcutler

jcutler
jcutler
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I ordinarily use Outlook Express for my windstream email account. Cannot access that account via Thunderbird. Says "Login to server imap.windstream.net failed" Options Retry / Enter new Password / Cancel NONE of the passwords I use for access to various Windstream logins work. There is no option to change/reset password.

Since I can't access email through Thunderbird, you will have to email me at jcutler@windstream.net so I can read it through Outlet Express

I ordinarily use Outlook Express for my windstream email account. Cannot access that account via Thunderbird. Says "Login to server imap.windstream.net failed" Options Retry / Enter new Password / Cancel NONE of the passwords I use for access to various Windstream logins work. There is no option to change/reset password. Since I can't access email through Thunderbird, you will have to email me at jcutler@windstream.net so I can read it through Outlet Express

Chosen solution

OE? So you're using XP? What's the reason for switching to Thunderbird?

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Read this answer in context 👍 0

All Replies (2)

Zenos
Zenos
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Chosen Solution

OE? So you're using XP? What's the reason for switching to Thunderbird?

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Modified by Zenos

jcutler
jcutler Question owner
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Thanks for your suggestions, but...

before I got your reply the problem "fixed itself" - I tried deleting my email account in Thunderbird and creating a new one (which happened pretty much automatically - I didn't need to make any guesses about incoming and outgoing mail server names, server port numbers, etc.). And Thunderbird went right to my email...!

I am currently running XP (and had installed and used Thunderbird in the past) but I'm getting ready to move to Win10 on a different computer. I haven't (yet) switched to Thunderbird, but will when I start using Win10. I will take the XP off-line so won't be able to use it for email.

My efforts to use Thunderbird today on the XP involved experimenting with font sizes for a friend, but then Thunderbird couldn't get to my email.!!