This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

bookmarks won't restore

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

clemm77
clemm77
more options

After following these instructions:

https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

I lost all my bookmarks on the bookmark toolbar during a restore. When I try to restore/important previous jstore files, I get "Unable to process the backup file." I recently updated to Version 56.0.1 (64-bit). I also noticed the previous link asks for you to restore jstore files but they are now JSONLZ4 files.

After following these instructions: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them I lost all my bookmarks on the bookmark toolbar during a restore. When I try to restore/important previous jstore files, I get "Unable to process the backup file." I recently updated to Version 56.0.1 (64-bit). I also noticed the previous link asks for you to restore jstore files but they are now JSONLZ4 files.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page or Places Maintenance can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.