This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook videos won't play in Firefox quantum

  • 2 replies
  • 101 have this problem
  • 2 views
  • Last reply by vgskjggnlk

more options

Says I should upgrade flash player, but I already have Shockwave Flash plugin and it's up to date (version 27.0 r0) (The screenshot I'm trying to add has been saying "uploading" for some time, gonna submit now. Let me know if you don't get it, I can send it again)

Says I should upgrade flash player, but I already have Shockwave Flash plugin and it's up to date (version 27.0 r0) (The screenshot I'm trying to add has been saying "uploading" for some time, gonna submit now. Let me know if you don't get it, I can send it again)

Chosen solution

Wasn't a Firefox problem, I just had to install the Windos media feature pack. And if I understand correctly from the feature pack website, the Facebook videos are now played using html and not Flash. Thanks anyway!

(For the record) Here's the related KB article with download links for different versions of Windows: Fix video and audio problems on Firefox for Windows N editions aw

Read this answer in context 👍 1

All Replies (2)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

more options

Chosen Solution

Wasn't a Firefox problem, I just had to install the Windos media feature pack. And if I understand correctly from the feature pack website, the Facebook videos are now played using html and not Flash. Thanks anyway!

(For the record) Here's the related KB article with download links for different versions of Windows: Fix video and audio problems on Firefox for Windows N editions aw

Modified by AliceWyman