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Firefox 57.0 to 57.x update crashes

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

imqqmi
imqqmi
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Firefox update crashes whenever it runs, ie if the update automatically downloaded and starts upon the next firefox restart, it crashes. Firefox runs fine but when I go to help/about firefox, it starts downloading the update again, when I click 'restart to update firefox' it closes firefox then crash once more.

This has happened to older versions as well which has forced me to update manually.

Firefox update crashes whenever it runs, ie if the update automatically downloaded and starts upon the next firefox restart, it crashes. Firefox runs fine but when I go to help/about firefox, it starts downloading the update again, when I click 'restart to update firefox' it closes firefox then crash once more. This has happened to older versions as well which has forced me to update manually.

All Replies (4)

imqqmi
imqqmi Question owner
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Here's the crash report: Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	updater.exe
 Application Version:	57.0.0.6525
 Application Timestamp:	5a085532
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.23915
 Fault Module Timestamp:	59b94ee4
 Exception Code:	c0000005
 Exception Offset:	000000000004b2f5
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1043
 Additional Information 1:	346d
 Additional Information 2:	346dbafd9e8c66a091e7fe0b5f15b06d
 Additional Information 3:	b684
 Additional Information 4:	b684a610a62935bf308ee8c429a3bf0e
imqqmi
imqqmi Question owner
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I use firefox on Windows 7 64 bit sp1. I've recently deleted the profile because the RSS feeds didn't load anymore in the bookmark bar, so it should have created a fresh profile, although firefox synced the copy with all the bookmarks in-tact.

Shadow110
Shadow110
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Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.