This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Somehow I have my main inbox in another location, and can't move it to new computer

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by christ1

tkgscott
tkgscott
more options

I found that somehow, there is another mailbox folder with my main inbox emails, in a different profile folder than my main profile folder, but on the original computer, it looks seamless (all show up when I open Tbird). I tried to replace my older (2015) inbox with the up-to-date 12/31/2017 inbox, but they still to go the wrong location. Can I edit a config file somewhere in the profile folder to 'fix' the location problem?

I found that somehow, there is another mailbox folder with my main inbox emails, in a different profile folder than my main profile folder, but on the original computer, it looks seamless (all show up when I open Tbird). I tried to replace my older (2015) inbox with the up-to-date 12/31/2017 inbox, but they still to go the wrong location. Can I edit a config file somewhere in the profile folder to 'fix' the location problem?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
I found that somehow, there is another mailbox folder with my main inbox emails, in a different profile folder than my main profile folder,

Please explain that in more detail. You may also post a screenshot illustrating the problem. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem