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thunderbird - i can send emails but one addressee only - does not receive

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Matt

brumer
brumer
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see above - all other addresses receive, we have checked spam folder and other folders in the one address - it is not in spam or blocked =- what else should I check on my email or his

see above - all other addresses receive, we have checked spam folder and other folders in the one address - it is not in spam or blocked =- what else should I check on my email or his

All Replies (1)

Matt
Matt
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  • Top 10 Contributor
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Please add the troubleshooting information to your post (make sure to identify the account that is not receiving mail.) To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?