We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't restore my bookmark

  • 5 replies
  • 15 have this problem
  • 9 views
  • Last reply by ghassen

more options

Hello, After uninstall and reinstall my Firefox i can't restore my bookmark. I used (CTRL+shift+b) and restore my file "JSONLZ4".

But i have an error as "Unable to process the backup file". I read your forum and test many things but nothing.

Please can you help me ?? i try to join an image

Hello, After uninstall and reinstall my Firefox i can't restore my bookmark. I used (CTRL+shift+b) and restore my file "JSONLZ4". But i have an error as "Unable to process the backup file". I read your forum and test many things but nothing. Please can you help me ?? i try to join an image
Attached screenshots

Modified by Jaydes

Chosen solution

Sorry to hear about this problem. Is the backup file one of the ones that Firefox creates automatically, or one you made "just in case" before your uninstall?

If it's one that you made, try changing the file extension from .jsonlz4 to .json since the manual backup does not use lz4 compression.

If it's an automatic backup, could you "drop" it on this tool and see whether you can create an HTML-format export file from it?

https://www.jeffersonscher.com/res/bookbackreader.html

To import an HTML-format export file, see: Import Bookmarks from an HTML file.

Read this answer in context 👍 2

All Replies (5)

more options

Chosen Solution

Sorry to hear about this problem. Is the backup file one of the ones that Firefox creates automatically, or one you made "just in case" before your uninstall?

If it's one that you made, try changing the file extension from .jsonlz4 to .json since the manual backup does not use lz4 compression.

If it's an automatic backup, could you "drop" it on this tool and see whether you can create an HTML-format export file from it?

https://www.jeffersonscher.com/res/bookbackreader.html

To import an HTML-format export file, see: Import Bookmarks from an HTML file.

more options

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

more options

THank you very munch. The convert to Json doesn't wort but in HTML is ok.

I lost my "Tags" but i recover all my bookmarks.

Thanks again for you help

more options

Sorry about the tags; there's no place to put them in the HTML format.

more options

I've used the above site for similarly broken backups from February 2010, https://www.jeffersonscher.com/res/bookbackreader.html and gotten an "unexpected token ]" at a character position. Turns out in old Mozilla backups, the last comma before the closing square and curly bracket in the JSON file breaks the entire file. How silly that is! Stil, removing that comma fixes the issue, so there you have something you can investigate and try.