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Why does Firefox bring up my Word document in Excel? I've already assigned Firefox to bring up Word docs with Word.

GenalR
GenalR
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I have assigned within Firefox under the "Options" menu that by default all Word documents should be brought up with the Word application. However, each time I try to open a Word file from my Outlook 365 email Firefox calls up Excel instead. How can I get the Word docx file open with Word? (By the way this process works just fine with Internet Explorer, so that's why I believe it is a Firefox issue.)

Thanks for your help.

GenalR

I have assigned within Firefox under the "Options" menu that by default all Word documents should be brought up with the Word application. However, each time I try to open a Word file from my Outlook 365 email Firefox calls up Excel instead. How can I get the Word docx file open with Word? (By the way this process works just fine with Internet Explorer, so that's why I believe it is a Firefox issue.) Thanks for your help. GenalR

All Replies (5)

WestEnd
WestEnd
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Did you also look at Windows O/S file associations to see what that was set at as well?

GenalR
GenalR Question owner
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I've attached the default associations for docx type of files. Looks like Microsoft Word is the default for docx.

WestEnd
WestEnd
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Did you check it's properties to also see if it was docx or xlsx. To be sure it's not a xlsx file you should download it and then see what it's properties are.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try to rename/remove handlers.json and delete mimeTypes.rdf if present in the Firefox profile folder with Firefox closed to reset all file actions.

If this didn't work then you can undo/reverse the change.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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In the future, I suggest working this kind of problem backwards: look for anything on the Options page that is associated with Excel in case and test whether it is inadvertently hooking the DOCX documents.