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why does my online banking site no longer recognize my computer and makes me verify my identity

  • 5 replies
  • 1 has this problem
  • 109 views
  • Last reply by cor-el

Roey
Roey
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I may have accidentally clicked the wrong box somewhere, but my long time online banking site no longer recognized me on my home computer. I now have to go through an extra step of entering my user name and password and then they send me a text with a secure access code number which I then have to enter to get into online banking. I called my bank, but they assured me it has to do with my browser settings.

I may have accidentally clicked the wrong box somewhere, but my long time online banking site no longer recognized me on my home computer. I now have to go through an extra step of entering my user name and password and then they send me a text with a secure access code number which I then have to enter to get into online banking. I called my bank, but they assured me it has to do with my browser settings.

Chosen solution

Let's start with cookie settings.

If you are on the Options page, Privacy & Security section, and you select "Firefox will: use custom settings for history" what do you have set there? For example:

☑ Accept cookies from websites (selected)
Accept third-party cookies: Always
Keep until: they expire
☐ Clear history when Firefox closes (not selected)

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All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you have changed how you handle cookies, that could be the source of the problem. After you enter the code, the site sets a cookie. On each visit to a page on the site, Firefox sends that cookie to prove that your computer is authorized by you. If that cookie gets cleared, well, time to get a new code.

Roey
Roey Question owner
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I have everything I can in Options and I'm not sure what I need to do to fix this situation.

Roey
Roey Question owner
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Correction

I have tried everything I can in Options and I'm not sure what I need to do to fix this situation.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

Let's start with cookie settings.

If you are on the Options page, Privacy & Security section, and you select "Firefox will: use custom settings for history" what do you have set there? For example:

☑ Accept cookies from websites (selected)
Accept third-party cookies: Always
Keep until: they expire
☐ Clear history when Firefox closes (not selected)

Modified by jscher2000 - Support Volunteer

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"