Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot play any Youtube videos

  • 8 replies
  • 1 has this problem
  • 12 views
  • Last reply by WestEnd

more options

It shows this screen "Gah. Your tab just crashed." every time when I clicked to the video inside the Youtube. The homepage of Youtube works. AND I use Chrome or IE or Edge all works of playing videos. After I reinstall Firefox, it just the same.

It shows this screen "Gah. Your tab just crashed." every time when I clicked to the video inside the Youtube. The homepage of Youtube works. AND I use Chrome or IE or Edge all works of playing videos. After I reinstall Firefox, it just the same.

All Replies (8)

more options

Pictures:

more options

What other adblockers do you have installed.

more options

Only UBlock origin

more options

Kynxc said

Only UBlock origin

First off you should disable any adblockers and then last any A/V to see where the problem is coming from. But Youtube uses ads so if it blocks certain Youtube ads that could be why it happens.

more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Did you submit crash reports?

if you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

After I reinstall Windows and the problem solved. I think is my computer software's problem, since I cannot open GTA V and some other games.

more options

First off don't install any aggressive A/V that can also be problematic. A clean fresh install and test how it works before installing more software to narrow what is the cause of the problem. Otherwise you will need a computer shop to do the install and test what is the problem when using software.