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Firefox worked fine yesterday, autoupdated, now it always crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Shadow110

pigwars
pigwars
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OS is Win7. Firefox worked fine yesterday before an auto update. Internet Explorer works fine. Used it to download and install new copy of Mozilla Firefox after uninstall. Still doesn't work. Any suggestions?

OS is Win7. Firefox worked fine yesterday before an auto update. Internet Explorer works fine. Used it to download and install new copy of Mozilla Firefox after uninstall. Still doesn't work. Any suggestions?

All Replies (3)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

pigwars
pigwars Question owner
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The last crash report is over a year old...so no data to view.

My Microsoft Excel and Word are crashing at open also. Something major is hosed and it isn't with Firefox. Must be a problem with my OS.

Shadow110
Shadow110
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Hi, you can open a DOs Prompt at as a Administrator search cmd.exe then Right Click and open as Admin.

Copy/Past Sfc/ scannow then enter, reboot after (sfc/<space>scannow)

May fix something up with registry and system files. G'luck