This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes when attempting to open a document attachment pdf or word

  • 4 replies
  • 2 have this problem
  • 14 views
  • Last reply by volkpt

volkpt
volkpt
more options

Every time I attempt to open a pdf or word file that I am sent as an attachment in an email.....Firefox freezes and WILL NOT open file.....this started sporadically 3 weeks ago and now I am unable to open ANY pdf or word attachment

Every time I attempt to open a pdf or word file that I am sent as an attachment in an email.....Firefox freezes and WILL NOT open file.....this started sporadically 3 weeks ago and now I am unable to open ANY pdf or word attachment

All Replies (4)

WestEnd
WestEnd
more options

Sounds like the file is not correct format. Did you first save it and try to open it or worse did you verify the email sender is sending legit and not malicious email attachments?

volkpt
volkpt Question owner
more options

NOPE--- It from people in my business, through our office email...ALWAYS worked until 3-4 weeks ago....NOW I cannot open anything.....

WestEnd
WestEnd
more options

Did you save it and then open it to find out if it works or is a file issue?

volkpt
volkpt Question owner
more options

I can save it to open..BUT, my question is STILL...why cannot I not just open it without saving?? what changed with mozilla??