This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Print dimensions incorrect, recurring issue

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Shadow110

mumen.rider
mumen.rider
more options

I have 60.0.1 ESR deployed on a large number of company workstations. Most of these stations have multiple printers configured, both a standard 8.5x11 printer as well as a smaller 4x6 label printer. The issue is that after initial setup and testing, eventually the browser will start assuming incorrect print dimensions for the 8.5x11 printer. User will go to print a page and the preview will show a tall/slender area and the document will print incorrectly.

The instructions found on the page linked below corrects the problem, but only for a matter of weeks. I keep having to connect to workstations to fix this again and again. Supposedly this bug was fixed in v. 47 but... obviously not. Any insight or suggestion on how to fix this permanently?

https://support.mozilla.org/en-US/kb/pages-appear-tiny-when-i-print-or-print-preview-firefox

I have 60.0.1 ESR deployed on a large number of company workstations. Most of these stations have multiple printers configured, both a standard 8.5x11 printer as well as a smaller 4x6 label printer. The issue is that after initial setup and testing, eventually the browser will start assuming incorrect print dimensions for the 8.5x11 printer. User will go to print a page and the preview will show a tall/slender area and the document will print incorrectly. The instructions found on the page linked below corrects the problem, but only for a matter of weeks. I keep having to connect to workstations to fix this again and again. Supposedly this bug was fixed in v. 47 but... obviously not. Any insight or suggestion on how to fix this permanently? https://support.mozilla.org/en-US/kb/pages-appear-tiny-when-i-print-or-print-preview-firefox

All Replies (1)

Shadow110
Shadow110
more options

Hi, maybe something here :

Might be someone else has some suggests but if need to : If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines