This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird will not save passwords SOLVED caused by ___(?)

  • 5 replies
  • 1 has this problem
  • 29 views
  • Last reply by ksurette

more options

The passwords are in my saved passwords but Thunderbird asks each time. I have deleted multiples instances of the same password saved, have deleted key3.db and cert8.db to no avail.

The passwords are in my saved passwords but Thunderbird asks each time. I have deleted multiples instances of the same password saved, have deleted key3.db and cert8.db to no avail.

Modified by Wayne Mery

Chosen solution

Do you have any kind of password management program, separately or part of a security suite? They have caused problems like this in the past. Also, the third file to delete is logins.json, in case the issue is file corruption.

http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Saved_passwords

Read this answer in context 👍 1

All Replies (5)

more options

You can tell Thunderbird to remember your account password. This is done by checking the corresponding box in the password prompt pop up.

more options

Yes the box is checked. thank you for the attempt and reply.

more options

Chosen Solution

Do you have any kind of password management program, separately or part of a security suite? They have caused problems like this in the past. Also, the third file to delete is logins.json, in case the issue is file corruption.

http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird#Saved_passwords

more options

krsurette,

What program did you determine to be causing your problem??

more options

Nothing specific. i could not pin it down. Every day it asked so i went in and made sure saving passwords are checked and eventually it just stopped asking. Maybe i wore it down?.