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Cannot send emails - checked server settings - turned off antivirus - pls help

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  • Last reply by Matt

JohnRo
JohnRo
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Alert message:

An error occurred while sending mail. The mail server responded: 5.7.1 <97-80-122-3.dhcp.oxfr.ma.charter.com[97.80.122.3]>: Client host rejected: Access denied. 

Please check the message recipient "janesmith@gmail.com" and try again.

I've called my email provider. I've looked up articles. No luck.

Thanks so much - John

Alert message: An error occurred while sending mail. The mail server responded: 5.7.1 <97-80-122-3.dhcp.oxfr.ma.charter.com[97.80.122.3]>: Client host rejected: Access denied. Please check the message recipient "janesmith@gmail.com" and try again. I've called my email provider. I've looked up articles. No luck. Thanks so much - John

Chosen solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
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Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?