thunderbird freezes when I try to write an email (win10)
TB stopped allowing me to write a couple of weeks ago
have installed a new thunderbird..brought in old saved profile..still can't write works fine on a laptop..tried all the safe boots etc...to no avail.. windows 10..problem developed spontaneously 2 weeks ago.. freezes when I try to write an email. receives email fine...just can't write
Modified by Wayne Mery
Chosen solution
I finally figured it out...The attached signature file was 'blocking' the write command. Dumped it and all is working. thanks for your help..
Read this answer in context 👍 0All Replies (5)
Safeboots - I hope its windows safe boot, not thunderbird.
To diagnose problems with Thunderbird, try the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
have read all the solutions in this support area..none worked. As soon as I hit CTRL M..freezes...
Create a new profile as a test to check if your current profile is causing the problems.
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Chosen Solution
I finally figured it out...The attached signature file was 'blocking' the write command. Dumped it and all is working. thanks for your help..
Oh great. thanks for the info.
Please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.