This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hello! I can not log on to gmail.com. Firefox keeps directing me to another web site

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by McCoy

roxontherun
roxontherun
more options

Everytime I go the logon web site gmail.com, I get redirected to another web site. How can I solve this problem?

Everytime I go the logon web site gmail.com, I get redirected to another web site. How can I solve this problem?

All Replies (1)

McCoy
McCoy
more options

Hello roxontherun,

That must be annoying ....

Would you do this please :

Try Firefox in Safe Mode :

If Firefox is not running : Hold down the Shift key when starting Firefox.

If Firefox is running : 3-bar menu => ' ? ' (at the bottom of the dropdown) => 'Restart with Add-ons disabled'. Then OK the restart. A small dialog should appear. Click 'Start in Safe Mode' ( not 'Refresh' !)

See : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Does that make a difference  ?

Separate issue :

Your system details show that you need to update your Adobe Flash Player - you're running an older version, which can cause problems. Would you please uninstall your current version and install the latest version, which is 32.0.0.114

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

https://get.adobe.com/flashplayer/

Note : some 'extras' may be offered in the download.

Modified by McCoy