This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

All my bookmarks disappeared & now I can't bookmark any pages & nothing is showing in the history!

  • 1 reply
  • 1 has this problem
  • 24 views
  • Last reply by cor-el

KISSELA01
KISSELA01
more options

I opened Firefox and clicked on bookmarks to open a web site. The bookmark drop down box was empty! All my bookmarks were there the last time I opened Firefox. Now when I try to bookmark a page/web site nothing happens, there is no drop down box asking where to put the bookmark. I used Firefox and went to about 7 web sites. I looked at the history and none of the web sites I went to showed in the history!

Is there a way to find my bookmarks? Thanks for your help. Arthur

I am using Firefox version: 64.0.2 (64 bit) Operating system: Windows 10

I opened Firefox and clicked on bookmarks to open a web site. The bookmark drop down box was empty! All my bookmarks were there the last time I opened Firefox. Now when I try to bookmark a page/web site nothing happens, there is no drop down box asking where to put the bookmark. I used Firefox and went to about 7 web sites. I looked at the history and none of the web sites I went to showed in the history! Is there a way to find my bookmarks? Thanks for your help. Arthur I am using Firefox version: 64.0.2 (64 bit) Operating system: Windows 10

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to reboot the computer?

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite (bookmarks and history) and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
    in case errors are reported close and restart Firefox and retry

See also:

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.