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CNN.com locks up with this showing as file : registry.api.cnn.io

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

dickryoung
dickryoung
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Hello. While moving to different screens in cnn.com i get lock up with this appearing in lower left where programs is showing. it stops on -- registry.api.cnn.io -- I have to kill all of Firefox and start over.

Hello. While moving to different screens in cnn.com i get lock up with this appearing in lower left where programs is showing. it stops on -- registry.api.cnn.io -- I have to kill all of Firefox and start over.

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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All Replies (4)

FredMcD
FredMcD
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

dickryoung
dickryoung Question owner
more options

FredMcD said

Many site issues can be caused by corrupt cookies or cache. Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website. If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. How to disable Hardware Acceleration {web link}
dickryoung
dickryoung Question owner
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Hardware acceleration was the problem. Turned it off, everything worked. Thank you!

FredMcD
FredMcD
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Glad to help. Safe Surfing.