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Instragram stories (videos) won't play

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Pj

watermellon
watermellon
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The story videos won't play, but they do have sound. (The regular videos from the normal viewing of Instagram DO play.) I have version 66.0.3 (64-bit) of FF, Windows 7 Pro and Shockwave Flash 32.0 r0. I have updated Adobe Flash. In the FF Permissions settings, I added https://instagram.com as an exception in the "Block websites from automatically playing sound" permission, just in case, even though the story videos DO play sound already. I've cleared FF cache and restarted it. Other videos from Facebook and YouTube play normally in FF.

And yes, the Instagram story videos do play fine in Chrome. I was wondering if I'm missing something, a setting, etc., or is this just the way it is? Thanks!

The story videos won't play, but they do have sound. (The regular videos from the normal viewing of Instagram DO play.) I have version 66.0.3 (64-bit) of FF, Windows 7 Pro and Shockwave Flash 32.0 r0. I have updated Adobe Flash. In the FF Permissions settings, I added https://instagram.com as an exception in the "Block websites from automatically playing sound" permission, just in case, even though the story videos DO play sound already. I've cleared FF cache and restarted it. Other videos from Facebook and YouTube play normally in FF. And yes, the Instagram story videos do play fine in Chrome. I was wondering if I'm missing something, a setting, etc., or is this just the way it is? Thanks!

All Replies (1)

Pj
Pj
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watermellon said

The story videos won't play, but they do have sound. (The regular videos from the normal viewing of Instagram DO play.) I have version 66.0.3 (64-bit) of FF, Windows 7 Pro and Shockwave Flash 32.0 r0.

I have updated Adobe Flash. In the FF Permissions settings, I added https://instagram.com as an exception in the "Block websites from automatically playing sound" permission, just in case, even though the story videos DO play sound already. I've cleared FF cache and restarted it. Other videos from Facebook and YouTube play normally in FF. And yes, the Instagram story videos do play fine in Chrome. I was wondering if I'm missing something, a setting, etc., or is this just the way it is? Thanks!

List all of your Active and Inactive Extension (Add-ons).

What is your Content Blocking setting?

What Anti-Virus and Anti-Malware programs do you have?

(Story videos are working for me.)

~Pj


Edit:

You can test FF with these setups:

Menu > Help > ReStart With Add-on Disabled.

If that didn't work, then:

Go to Options and Cookies and Site Data and click on Manage Permissions and in there enter:

InstaGram.com

and then again with:

https://InstaGram.com

...then Save it.

Modified by Pj