Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

News Videos won't play on CenturyLink Home Page

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

Croy
Croy
more options

www.CenturyLink.net is my home page in Firefox. The news videos will not play when clicking on the start arrow on the video. The CenturyLink news videos will play on MS EDGE, but I prefer Firefox. I have Shockwave Flash 32.0r0 installed.

What can I do to get the CenturyLink news videos to play?

Thank you. Croy

www.CenturyLink.net is my home page in Firefox. The news videos will not play when clicking on the start arrow on the video. The CenturyLink news videos will play on MS EDGE, but I prefer Firefox. I have Shockwave Flash 32.0r0 installed. What can I do to get the CenturyLink news videos to play? Thank you. Croy

All Replies (1)

FredMcD
FredMcD
more options

I had no problem.

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

https://support.mozilla.org/en-US/kb/what-happened-tracking-protection?redirectlocale=en-US&redirectslug=tracking-protection

https://support.mozilla.org/en-US/kb/content-blocking