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Youtube page not loading fully, black bars instead of text

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by Jonas.f3

Jonas.f3
Jonas.f3
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The video loads fine.

I've tried safe mode (no addons), deleting cache and cookies and disabling hardware acceleration.

Everything should be the latest version. Thanks in advance

The video loads fine. I've tried safe mode (no addons), deleting cache and cookies and disabling hardware acceleration. Everything should be the latest version. Thanks in advance
Attached screenshots

All Replies (4)

cor-el
cor-el
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  • Top 10 Contributor
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Does this only happen with dark mode on YouTube?

It is possible that you have black text on black background.

Does any text show if you Ctrl+A to select all the text?

Jonas.f3
Jonas.f3 Question owner
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It also happens on light mode, and ctrl+a does nothing, most of the page appears to not be loaded. I can't scroll down either

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Jonas.f3
Jonas.f3 Question owner
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I've tried all of the above and problem is unfortunately still there.