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Why won't my google play music library sync in firefox?

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

Jeff
Jeff
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I usually will listen to google play music with the google play web player, however today for some reason when I open google play music, there is a syncing issue with my library. I have no issues accessing play music on my phone, or with chrome. Has anyone reported a similar issue?

I usually will listen to google play music with the google play web player, however today for some reason when I open google play music, there is a syncing issue with my library. I have no issues accessing play music on my phone, or with chrome. Has anyone reported a similar issue?
Attached screenshots

All Replies (2)

WestEnd
WestEnd
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That sounds more like incompatibilities with the Browser and one should use the Browser that is related to the site aka Chrome.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window