Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep losing the vertical scroll bar on any website

more options

with version 70.0.1 (64-bit), I find that I lose the vertical scroll bar if I hit the back button to visit a previous page in a website, this happens with every site, I have to reload the page to get it back. Really annoying.

with version 70.0.1 (64-bit), I find that I lose the vertical scroll bar if I hit the back button to visit a previous page in a website, this happens with every site, I have to reload the page to get it back. Really annoying.

All Replies (2)

more options

If you have not cleared your caches recently, an error might occur causing the scroll bar not to load. Try clearing your caches and refreshing the web page.

If the web page is short and has less than one page of text, a scroll bar will not appear. Hold down "Ctrl" and press "+" repeatedly until the scroll bar appears.

more options

jerieggg said

with version 70.0.1 (64-bit), I find that I lose the vertical scroll bar if I hit the back button to visit a previous page in a website, this happens with every site, I have to reload the page to get it back. Really annoying.

Hmm, I can't think of a good reason for that. Some sites may end up in an odd place when you go Back, but it shouldn't happen on every site.

Could you compare in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?