This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Moved email account to another server, lost access to all existing emails

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by willyr

willyr
willyr
more options

Moved website to another server. Used same email address when setting up new email accounts on new server. Attempted to direct Thunderbird to get messages from new server, and in so doing, modified/changed account settings, now all old emails (many) are no longer accessible.

Please, how do I get the emails from the older account on Thunderbird back? Thanks.

Moved website to another server. Used same email address when setting up new email accounts on new server. Attempted to direct Thunderbird to get messages from new server, and in so doing, modified/changed account settings, now all old emails (many) are no longer accessible. Please, how do I get the emails from the older account on Thunderbird back? Thanks.

Chosen solution

Help/Troubleshooting Information, click Open Folder, close TB, open the Mail or ImapMail subfolder, depending on if the lost account was POP or IMAP. In that subfolder, there should be a subfolder named after the account. In that subfolder, look for files such as Inbox, Sent etc. that have no file extension, and copy them into the Mail/Local Folders location. When you restart TB, look for the folders under Local Folders in the Folder Pane.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Help/Troubleshooting Information, click Open Folder, close TB, open the Mail or ImapMail subfolder, depending on if the lost account was POP or IMAP. In that subfolder, there should be a subfolder named after the account. In that subfolder, look for files such as Inbox, Sent etc. that have no file extension, and copy them into the Mail/Local Folders location. When you restart TB, look for the folders under Local Folders in the Folder Pane.

willyr
willyr Question owner
more options

Thank you.