This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Issues downloading & printing documents since upgrading Kaspersky

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by JT

JT
JT
more options

Since upgrading our Kaspersky program, I can no longer download and print documents from a website used daily for work. Contacted the website's Support office; it is an issue betweenFirefox and Kaspersky. Have stopped Kaspersky from injecting script into web traffic, but this hasn't fixed the problem. Kaspersky has not been helpful. Is there a fix through Firefox?

Since upgrading our Kaspersky program, I can no longer download and print documents from a website used daily for work. Contacted the website's Support office; it is an issue betweenFirefox and Kaspersky. Have stopped Kaspersky from injecting script into web traffic, but this hasn't fixed the problem. Kaspersky has not been helpful. Is there a fix through Firefox?

All Replies (4)

philipp
philipp
  • Moderator
more options

hi, can you be more specific about describing the problem - what in particular is no longer working/at what step is it failing (i.e. are there any error messages)?

the-edmeister
the-edmeister
  • Moderator
more options

What type of "documents"? Like the file type.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this about PDF files ?

JT
JT Question owner
more options

These are worksheets—Word docs— we create in website (MarketSharp) I am able to enter the information necessary to create the worksheet. The process falls apart when I try to pull to pull up the Word doc to print. Absolutely nothing happens when the worksheet should open. Issue began same day upgraded Kaspersky. Told by website support that multiple users are having the same issue. Unhelpful response from Kaspersky at this point.