This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installed an upate or what I thought was an update and now I cannot send out mail. Here is the error message I am receiving. Message rejected for spam or virus

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Matt

more options

I installed an Thunderbird update or what I thought was an update and now cannot send messages. Here is the error message I am receiving. Message rejected for spam or virus content ::

   Please include this entire message when contacting support ::
   v=2.3 cv=I8Qbu+og c=1 sm=1 tr=0 p=u35N1_GeAAAA:8 a=hQXcuC0WGamrXv8DQAcU6w==:117 a=0dwGxB1756k1LyBOg23WqA==:17 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=dLZJa+xiwSxG16/P+YVxDGlgEgI=:19 a=jpOVt7BSZ2e4Z31A5e1TngXxSK0=:19 a=IkcTkHD0fZMA:10 a=Jdjhy38mL1oA:10 a=D5w_boEsAAAA:8 a=Ms2Me0WvCXUnUP0qo3oA:9 a=QEXdDO2ut3YA:10 a=cpwNng9GOJzcxw0DFCO8:22 a=Kjm9FHxKYlFbPkKU7kSb:22 ::
   100.00
I installed an Thunderbird update or what I thought was an update and now cannot send messages. Here is the error message I am receiving. Message rejected for spam or virus content :: Please include this entire message when contacting support :: v=2.3 cv=I8Qbu+og c=1 sm=1 tr=0 p=u35N1_GeAAAA:8 a=hQXcuC0WGamrXv8DQAcU6w==:117 a=0dwGxB1756k1LyBOg23WqA==:17 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=dLZJa+xiwSxG16/P+YVxDGlgEgI=:19 a=jpOVt7BSZ2e4Z31A5e1TngXxSK0=:19 a=IkcTkHD0fZMA:10 a=Jdjhy38mL1oA:10 a=D5w_boEsAAAA:8 a=Ms2Me0WvCXUnUP0qo3oA:9 a=QEXdDO2ut3YA:10 a=cpwNng9GOJzcxw0DFCO8:22 a=Kjm9FHxKYlFbPkKU7kSb:22 :: 100.00

All Replies (1)

more options

And what did your providers support have to say about their error message?

Modified by Matt