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Can someone please let me know how to fix this printing issue.

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

chris176
chris176
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Hey Guys... I have attached 2 images. 1 is a print directly from a website interface that perfectly cleans up the format of the content and prints on 1 page. The second is the same thing that has been sent to a gmail account that is being access through thunderbird. As you can see, it's not as clean, and doubles up the information, as well prints on 2 pages instead of 1.

I have been insisting this is a website issue, not a thunderbird / printer issue. but i getting push back..

Am I right? If not, is there a plugin or setting that can be changed to fix this issue?

I have gone through the page setup option, printer options (printer is a POS-80C) that is not hooked up to POS sofware, just a regular printer to computer.

Currently at a loss and not really sure what else to do..

Hey Guys... I have attached 2 images. 1 is a print directly from a website interface that perfectly cleans up the format of the content and prints on 1 page. The second is the same thing that has been sent to a gmail account that is being access through thunderbird. As you can see, it's not as clean, and doubles up the information, as well prints on 2 pages instead of 1. I have been insisting this is a website issue, not a thunderbird / printer issue. but i getting push back.. Am I right? If not, is there a plugin or setting that can be changed to fix this issue? I have gone through the page setup option, printer options (printer is a POS-80C) that is not hooked up to POS sofware, just a regular printer to computer. Currently at a loss and not really sure what else to do..

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Open Tools/Options/Advanced/General/Config. editor, right-click the preference print_printer, Reset, restart TB, and see if the Print Preview is correct. Other users have found that reinstalling the printer, especially after a major W10 update, e.g. 1903 to 1909, restores the correct printing in TB.

This forum doesn't allow images to be posted in your first post, but you can now add them to a reply.

chris176
chris176 Question owner
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No go on that.. suggestion. Here is the images. Any other suggestions? personally I think it's a website fix...

sfhowes
sfhowes
  • Top 10 Contributor
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I agree the TB print is duplicated, although it looks much better than the 1-page web print. If you select the part of the message you want printed in the email, and then print, does it still print on 2 pages? TB by default prints just the selected portion of a message.

If you print the message from the gmail website, does it make any difference? That might indicate if it's a problem with sending the info from the website to email, or a problem with TB printing.