This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

faizbanafe77
faizbanafe77
more options

Hi.

My Firefox browser has been crashing very often the past 3 days.

Doesnt matter which website i surf, it will randomly crash up to every 10 to 15 minutes.

Please help...

Hi. My Firefox browser has been crashing very often the past 3 days. Doesnt matter which website i surf, it will randomly crash up to every 10 to 15 minutes. Please help...

All Replies (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

faizbanafe77
faizbanafe77 Question owner
more options

bp-197cf069-0aa6-4a8c-9ff6-1825a0200514 14/5/2020, 2:11 pm View bp-ec86836b-5179-4f5a-80da-f887a0200514 14/5/2020, 2:10 pm View bp-8d34dcb1-b568-40e2-b384-9ac7c0200514 14/5/2020, 2:10 pm View bp-50c5ce38-1d17-45f0-8dfc-45c280200514 14/5/2020, 2:10 pm View bp-a84fae57-8e46-4b9f-b1e6-f91360200514 14/5/2020, 2:10 pm View bp-2c8bfb1f-9fb3-4f11-883a-1779e0200514 14/5/2020, 2:10 pm View bp-b226b101-40ba-4c7c-89b1-ddfa20200514 14/5/2020, 2:10 pm View bp-986ddbeb-74d0-463d-9694-d0eec0200514 14/5/2020, 2:10 pm View bp-a889c3f5-1569-4afd-8997-590c90200514 14/5/2020, 2:10 pm View bp-391e5861-3ddf-4632-abe8-5fbaf0200514 14/5/2020, 2:09 pm View

faizbanafe77
faizbanafe77 Question owner
more options

bp-197cf069-0aa6-4a8c-9ff6-1825a0200514 14/5/2020, 2:11 pm


bp-ec86836b-5179-4f5a-80da-f887a0200514 14/5/2020, 2:10 pm


bp-8d34dcb1-b568-40e2-b384-9ac7c0200514 14/5/2020, 2:10 pm


bp-50c5ce38-1d17-45f0-8dfc-45c280200514 14/5/2020, 2:10 pm


bp-a84fae57-8e46-4b9f-b1e6-f91360200514 14/5/2020, 2:10 pm


bp-2c8bfb1f-9fb3-4f11-883a-1779e0200514 14/5/2020, 2:10 pm


bp-b226b101-40ba-4c7c-89b1-ddfa20200514 14/5/2020, 2:10 pm


bp-986ddbeb-74d0-463d-9694-d0eec0200514 14/5/2020, 2:10 pm


bp-a889c3f5-1569-4afd-8997-590c90200514 14/5/2020, 2:10 pm


bp-391e5861-3ddf-4632-abe8-5fbaf0200514 14/5/2020, 2:09 pm

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.

You do not seem to have much physical memory installed on your computer.

Do you let Windows handle the page file or did you set a fixed size ?

If you use a fixed size then try the former and let Windows handle the page file.