This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Desktop shortcuts not (always) responding

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

ianwinick
ianwinick
more options

Hi there,

I run the latest version of Firefox on Windows 10. Since a couple of weeks ago (possibly after installing CCleaner), the shortcut I have on my desktop for Twitter (and others) only seems to work when a tab is already open. Otherwise it just opens Google with an empty mask.

Can anyone suggest what might be causing this?

Many thanks


Ian

Hi there, I run the latest version of Firefox on Windows 10. Since a couple of weeks ago (possibly after installing CCleaner), the shortcut I have on my desktop for Twitter (and others) only seems to work when a tab is already open. Otherwise it just opens Google with an empty mask. Can anyone suggest what might be causing this? Many thanks Ian

All Replies (4)

yogyta kalwar
yogyta kalwar
more options

If none of your Shortcuts on the desktop are working. You can follow these steps---- 

   Option 1. Launch Task manager and System File Checker
   Option 2. Leave your HomeGroup
   Option 3. Uninstall your anti-virus program
   Option 4. Re-do the shortcut
   Option 5. Create a system image and then reinstall Windows
   Option 6. Make sure your Windows OS is up to date
   Prevent websites, ISP, and other parties from tracking you
   Recover your lost files quickly
   About the author
   References

Fix it now!

FredMcD
FredMcD
more options

We do not recommend using 3rd party programs to 'clean' Firefox as they sometimes remove the wrong things.

Also, Firefox can clean itself.

ianwinick
ianwinick Question owner
more options

Thanks, Yogyta and Fred.

FredMcD
FredMcD
more options

Is your problem taken care of?

If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.