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Two email accounts, one not receiving emails

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Marc

Marc
Marc
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Hello,

I have two email accounts for my company setup with Thunderbird. One is working fine, sending and receiving. The other has suddenly stopped receiving messages and has been like this for two days.

I am met with either of these messages on my phone app and laptop:

"thunderbird error message – server has disconnected The server may have gone down or there may be a network problem"

"the mail server mail3.gridhost.co.uk is not responding. verify that you have entered the correct account info in mail settings"

I have not changed any password or account details in the last two days. And I have double checked in the account settings that the details are still the same as usual.

Any suggestions are greatly appreciated!

Thank you for your time.

Marc

Hello, I have two email accounts for my company setup with Thunderbird. One is working fine, sending and receiving. The other has suddenly stopped receiving messages and has been like this for two days. I am met with either of these messages on my phone app and laptop: "thunderbird error message – server has disconnected The server may have gone down or there may be a network problem" "the mail server mail3.gridhost.co.uk is not responding. verify that you have entered the correct account info in mail settings" I have not changed any password or account details in the last two days. And I have double checked in the account settings that the details are still the same as usual. Any suggestions are greatly appreciated! Thank you for your time. Marc

All Replies (2)

christ1
christ1
  • Top 25 Contributor
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I have not changed any password

You don't even get to the point for the password to be checked. This sounds more like a networking problem.

If this is a corporate account you should talk to your IT folks.

Another thing you can try is to start Windows in safe mode with networking enabled.

Does the problem go away?

Marc
Marc Question owner
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Hey. Thank you very much for getting back to me. I'm afraid I have no IT department, just a small team of 3 of us that use the software for our service. I saw your reply this morning and then checked my inbox and it is randomly working again. Many thanks for taking the time to reply! I'm not sure what made one account collapse yesterday, but all looks okay now.