Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Strange passwords sync problem

more options

Hello, after my PC died and got a new one plus a new mobile it sync everything but my passwords. Strange thing is all passwords are still in my android tablet firefox, which I have connect and trying to sync, but with no luck so far. There are thousands of passwords there from many years and I'm afraid if tablet fails I will lost everything. BTW it cannot get/or send passwords from chrome or I could have shift passwords to other devices through chrome. Something change regarding passwords lately? Thanks in advance.

Hello, after my PC died and got a new one plus a new mobile it sync everything but my passwords. Strange thing is all passwords are still in my android tablet firefox, which I have connect and trying to sync, but with no luck so far. There are thousands of passwords there from many years and I'm afraid if tablet fails I will lost everything. BTW it cannot get/or send passwords from chrome or I could have shift passwords to other devices through chrome. Something change regarding passwords lately? Thanks in advance.

Chosen solution

OK I solved the problem myself, after trying everything, sing-in and out , remove master pass from firefox and waterfox in all devices, refresh the devices list and even disconnect two duplicates, then I thought to uninstall firefox from mobile device and reinstall. That did the trick for my mobile, I saw all my passwords appear after installation, and then I went to other devices and clicked sync now... everything is OK.. I had tried multiple times all those with no luck, except to disconnect duplicates and uninstall-reinstall.

Read this answer in context 👍 0

All Replies (3)

more options
more options

Hello, it is not that someone tried to access my account, I didn't notice anything suspicious , just that some of my devices not sync my passwords. Unless you suggest that the password change will solve this problem, if yes I will try this. Thanks..

more options

Chosen Solution

OK I solved the problem myself, after trying everything, sing-in and out , remove master pass from firefox and waterfox in all devices, refresh the devices list and even disconnect two duplicates, then I thought to uninstall firefox from mobile device and reinstall. That did the trick for my mobile, I saw all my passwords appear after installation, and then I went to other devices and clicked sync now... everything is OK.. I had tried multiple times all those with no luck, except to disconnect duplicates and uninstall-reinstall.