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Lost logins and passwords after a refresh

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

info3218
info3218
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I've recently refreshed Firefox V80.0 on my PC and in the process lost my stored logins and passwords. However they are still available in my iPad and Android phone in both Firefox browser and Lockwise. I've tried syncing to get them back to the PC with no success. If I go to "Logins and Passwords" in the browser menu it opens the Lockwise page and asks me to log in to that. I just get a page saying "no synced logins found" even after syncing both the PC and the mobiles.

I've recently refreshed Firefox V80.0 on my PC and in the process lost my stored logins and passwords. However they are still available in my iPad and Android phone in both Firefox browser and Lockwise. I've tried syncing to get them back to the PC with no success. If I go to "Logins and Passwords" in the browser menu it opens the Lockwise page and asks me to log in to that. I just get a page saying "no synced logins found" even after syncing both the PC and the mobiles.

Chosen solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

info3218
info3218 Question owner
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Sorted - thanks Fred!

FredMcD
FredMcD
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Glad to help. Safe Surfing.