This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Mozilla Thunderbird Email will not open and keeps asking for my password then ignoring it.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

more options

My Mozilla Thunderbird Email will not open and keeps asking for my password then ignoring it. A message then comes up saying, "Server mail.btinternet.com has disconnected. The server may have goner down or there may be a network problem. I think it mentioned the system had been compromised." There is no point in asking, "Email me when someone answers the thread" because nothing is coming through. Maybe it would come though to Gmail.

My Mozilla Thunderbird Email will not open and keeps asking for my password then ignoring it. A message then comes up saying, "Server mail.btinternet.com has disconnected. The server may have goner down or there may be a network problem. I think it mentioned the system had been compromised." There is no point in asking, "Email me when someone answers the thread" because nothing is coming through. Maybe it would come though to Gmail.

All Replies (2)

more options

I then opened up my Laptop and looked for Emails and a message came up saying, "live.thunderbird.net could not be found"

more options

Please stop posting repeat questions. eg: https://support.mozilla.org/en-US/questions/1309334 eg: https://support.mozilla.org/en-US/questions/1309309

To avoid confusion and repetition, please keep all responses in this question: https://support.mozilla.org/en-US/questions/1309309