This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Data migration to v78.4.0 failed

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by KTrash99

more options

On rebooting my computer (Mac, OSX 10.13.3), Thunderbird was automatically updated to v78.4.0, but the data migration has failed, and as a result, Thunderbird can not connect to any servers. Even the release notes page fails to load. The first several entries in the Error console are below. Opening is safe mode did not help.

Is there any way this profile can be recovered and made to work? Thanks for your help! Charles

Creating new abook.sqlite MailMigrator.jsm:898:15 Creating new history.sqlite MailMigrator.jsm:898:15 [Exception... "UNIQUE constraint failed: cards.uid" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/AddrBookDirectory.jsm :: handleCompletion :: line 472" data: no] AddrBookDirectory.jsm:472:30 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 [Exception... "UNIQUE constraint failed: cards.uid" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/AddrBookDirectory.jsm :: handleCompletion :: line 472" data: no] AddrBookDirectory.jsm:472:30 Successfully loaded OpenPGP library librnp.dylib from /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib RNPLib.jsm:49:13 Error while loading 'jar:file:///Applications/Thunderbird.app/Contents/Resources/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) Extension.jsm:570 1604617323578 addons.xpi WARN Exception running bootstrap method startup on twitter@search.mozilla.org: Error: Error while loading 'jar:file:///Applications/Thunderbird.app/Contents/Resources/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND)(resource://gre/modules/Extension.jsm:570:20) JS Stack trace: readJSON/</<@Extension.jsm:570:20 onStopRequest@NetUtil.jsm:128:18 uncaught exception: Object RNPLib.createInputFromPath failed for /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/pubring.gpg - Unix error 2 during operation open on file /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/pubring.gpg (No such file or directory) RNPLib.jsm:141:17 RNPLib.createInputFromPath failed for /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/secring.gpg - Unix error 2 during operation open on file /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/secring.gpg (No such file or directory) RNPLib.jsm:141:17 public keys: 0, secret keys: 0 RNPLib.jsm:264:15 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 OpenGL compositor Initialized Succesfully. Version: 2.1 ATI-1.60.26 Vendor: ATI Technologies Inc. Renderer: AMD Radeon Pro 560 OpenGL Engine FBO Texture Target: TEXTURE_2D 1604617324064 addons.webextension.<unknown> WARN Loading extension 'null': Reading manifest: Warning processing legacy: An unexpected property was found in the WebExtension manifest. [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 OpenGL compositor Initialized Succesfully. Version: 2.1 ATI-1.60.26 Vendor: ATI Technologies Inc. Renderer: AMD Radeon Pro 560 OpenGL Engine FBO Texture Target: TEXTURE_2D [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 Successfully loaded OTR library libotr.5.dylib from /Applications/Thunderbird.app/Contents/MacOS/libotr.5.dylib OTRLib.jsm:43:13 Security Error: Content at about:neterror?e=nssFailure2&u=https%3A//live.thunderbird.net/thunderbird/releasenotes%3Flocale%3Den-US%26version%3D78.4.0%26channel%3Drelease%26os%3DDarwin%26buildid%3D20201019003438&c=UTF-8&d=%20 may not load or link to chrome://global/skin/icons/warning.svg. Security Error: Content at about:neterror?e=nssFailure2&u=https%3A//www.mozilla.org/thunderbird/legal/privacy/&c=UTF-8&d=%20 may not load or link to chrome://global/skin/icons/warning.svg. NetworkError when attempting to fetch resource. </p>


Also, it can't ping the telemetry server: 1604617382857 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/d7ee282e-c558-524a-8ccc-b5739092b4b5/first-shutdown/Thunderbird/78.4.0/release/20201019003438?v=4: eUnreachable


On rebooting my computer (Mac, OSX 10.13.3), Thunderbird was automatically updated to v78.4.0, but the data migration has failed, and as a result, Thunderbird can not connect to any servers. Even the release notes page fails to load. The first several entries in the Error console are below. Opening is safe mode did not help. Is there any way this profile can be recovered and made to work? Thanks for your help! Charles Creating new abook.sqlite MailMigrator.jsm:898:15 Creating new history.sqlite MailMigrator.jsm:898:15 [Exception... "UNIQUE constraint failed: cards.uid" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/AddrBookDirectory.jsm :: handleCompletion :: line 472" data: no] AddrBookDirectory.jsm:472:30 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 [Exception... "UNIQUE constraint failed: cards.uid" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/AddrBookDirectory.jsm :: handleCompletion :: line 472" data: no] AddrBookDirectory.jsm:472:30 Successfully loaded OpenPGP library librnp.dylib from /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib RNPLib.jsm:49:13 Error while loading 'jar:file:///Applications/Thunderbird.app/Contents/Resources/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) Extension.jsm:570 1604617323578 addons.xpi WARN Exception running bootstrap method startup on twitter@search.mozilla.org: Error: Error while loading 'jar:file:///Applications/Thunderbird.app/Contents/Resources/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND)(resource://gre/modules/Extension.jsm:570:20) JS Stack trace: readJSON/</<@Extension.jsm:570:20 onStopRequest@NetUtil.jsm:128:18 uncaught exception: Object RNPLib.createInputFromPath failed for /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/pubring.gpg - Unix error 2 during operation open on file /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/pubring.gpg (No such file or directory) RNPLib.jsm:141:17 RNPLib.createInputFromPath failed for /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/secring.gpg - Unix error 2 during operation open on file /Users/csk/Library/Thunderbird/Profiles/je7tw6tm.default/secring.gpg (No such file or directory) RNPLib.jsm:141:17 public keys: 0, secret keys: 0 RNPLib.jsm:264:15 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 OpenGL compositor Initialized Succesfully. Version: 2.1 ATI-1.60.26 Vendor: ATI Technologies Inc. Renderer: AMD Radeon Pro 560 OpenGL Engine FBO Texture Target: TEXTURE_2D 1604617324064 addons.webextension.<unknown> WARN Loading extension 'null': Reading manifest: Warning processing legacy: An unexpected property was found in the WebExtension manifest. [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 OpenGL compositor Initialized Succesfully. Version: 2.1 ATI-1.60.26 Vendor: ATI Technologies Inc. Renderer: AMD Radeon Pro 560 OpenGL Engine FBO Texture Target: TEXTURE_2D [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no] L10nRegistry.jsm:658:19 Successfully loaded OTR library libotr.5.dylib from /Applications/Thunderbird.app/Contents/MacOS/libotr.5.dylib OTRLib.jsm:43:13 Security Error: Content at about:neterror?e=nssFailure2&u=https%3A//live.thunderbird.net/thunderbird/releasenotes%3Flocale%3Den-US%26version%3D78.4.0%26channel%3Drelease%26os%3DDarwin%26buildid%3D20201019003438&c=UTF-8&d=%20 may not load or link to chrome://global/skin/icons/warning.svg. Security Error: Content at about:neterror?e=nssFailure2&u=https%3A//www.mozilla.org/thunderbird/legal/privacy/&c=UTF-8&d=%20 may not load or link to chrome://global/skin/icons/warning.svg. NetworkError when attempting to fetch resource. ------- Also, it can't ping the telemetry server: 1604617382857 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/d7ee282e-c558-524a-8ccc-b5739092b4b5/first-shutdown/Thunderbird/78.4.0/release/20201019003438?v=4: eUnreachable --------

All Replies (1)

more options

Does anybody know how to fix a corrupted database? Or know how to get in touch with people who do know?