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My phone was stolen. But the criminal is still using my profile

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  • 1 has this problem
  • 5 views
  • Last reply by OBW47

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How do I find out who the thief is from their activity on my accounts? They haven't logged off my Google accounts. I keep trying but I'm Not sure what they did. It's like they cloned my phone I need help asap Im logged into only one device. I'm suppose to be logged into a few with Firefox. That means I'm on their pc or something. Nothing working

How do I find out who the thief is from their activity on my accounts? They haven't logged off my Google accounts. I keep trying but I'm Not sure what they did. It's like they cloned my phone I need help asap Im logged into only one device. I'm suppose to be logged into a few with Firefox. That means I'm on their pc or something. Nothing working

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You should contact your phone service provider and have them disable the account from their end. If you don't have a phone, borrow one.