We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunder Local Folder Data Recovery

  • 1 reply
  • 2 have this problem
  • 18 views
  • Last reply by Matt

Mayur Raja
Mayur Raja
more options

I had to factory reset my laptop but could not save user data for Thunderbird beforehand. Is there any way I can still get my old email and local folder data back? I couldn't find any info on this in Community help section.

Thank you.

I had to factory reset my laptop but could not save user data for Thunderbird beforehand. Is there any way I can still get my old email and local folder data back? I couldn't find any info on this in Community help section. Thank you.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

did your factory reset wipe the entire disk? If so then the local copy is gone it is the only one in existence unless you made a backup.

If your reset left a windows.old folder on your C: drive there might be hope.