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Inbox messages go blank

  • 5 replies
  • 2 have this problem
  • 10 views
  • Last reply by hsmonroy

hsmonroy
hsmonroy
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Hi everyone, hope you are ding fine these days... i'm running thunderbird with an exchange account and owl extension.

From a few days ago with thunderbird on screen, inbox folder shows all the messages and all of a sudden inbox goes blank, i click on any other folder (draft, sent...) and click back on inbox folder, and all messages apperas back.

Thunderbird is up to date, i can't find any explanation or solution to this.

has it happened to anybody?.

thanks for your help... Best regards HMD

Hi everyone, hope you are ding fine these days... i'm running thunderbird with an exchange account and owl extension. From a few days ago with thunderbird on screen, inbox folder shows all the messages and all of a sudden inbox goes blank, i click on any other folder (draft, sent...) and click back on inbox folder, and all messages apperas back. Thunderbird is up to date, i can't find any explanation or solution to this. has it happened to anybody?. thanks for your help... Best regards HMD

All Replies (5)

christ1
christ1
  • Top 25 Contributor
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This appears to be an Owl problem introduced with v0.7.7.2. By now v0.7.7.4 is out. You may want to give it a try, and restart Thunderbird after updating the add-on. Please report back your results.

hsmonroy
hsmonroy Question owner
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Thanks for your responde.

Aluco versión is 0.7.7.4, updated today...and still having the same trouble as you can see next.

Inbox blank...click on other folder and click back inbox and all messages appear.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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This is the advice I have received from the OWL people.

This was a known problem that appeared in the last few days. There is already an update available that fixes it for most people. Can you please install Owl version 0.7.7.4, restart Thunderbird (a restart is necessary for Owl), and see whether the problem persists? If the problem continues, please try to create a new Thunderbird profile, install Owl, and try to set up the account there. If it still doesn't work, please write to owl.support@beonex.com with a copy of your error console (Thunderbird menu | Tools | Developer | Error Console, and copy the entire contents as text), please.

christ1
christ1
  • Top 25 Contributor
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Owl v0.7.7.5 has fixed it for me.

hsmonroy
hsmonroy Question owner
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I restarted Thunderbird with the extension disable....then enable it for the second time, and i have been monitoring the app on my second screen, and seems the problem has been fixed......

Thanks for all of your commnets....

Modified by hsmonroy