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Crashed Firefox, not loading Mozilla website

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

rpa2998
rpa2998
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Uninstalled and reinstalled once, restarted Firefox. Cleared cache, cookies, and history. Troubleshot it in both computer settings and Firefox settings. Made sure that it was appropriate version for Win 10. Restarted computer. No workee.

Uninstalled and reinstalled once, restarted Firefox. Cleared cache, cookies, and history. Troubleshot it in both computer settings and Firefox settings. Made sure that it was appropriate version for Win 10. Restarted computer. No workee.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.