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Lost my passwords from Firefox Lockwise

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

Jim Lindsay
Jim Lindsay
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I re-signed into my Firefox account and had to change the password to do so. Now all my saved logins/passwords have gone. Is there any way to retrieve them?

I re-signed into my Firefox account and had to change the password to do so. Now all my saved logins/passwords have gone. Is there any way to retrieve them?

All Replies (1)

FredMcD
FredMcD
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Resetting the sync password, or changing its e-mail will remove all data from the servers. The username and password are used to create the encryption.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Note: Only the data on the servers is cleared. The profile data is not changed or removed.