This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync in the right direction

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Ruth
Ruth
more options

Hello,

I had to return my laptop to factory settings and am now re-customising it. I reinstalled Firefox and tried to sync my bookmarks but the sync went the wrong way: it wiped out my phone bookmarks rather than bringing them over to my laptop.

I was able to restore my bookmarks by exporting them from my desktop computer (on which syncing was turned off) but this wasn't perfect re folders etc, and I've done a lot of manual tidying up. Now there's inevitably a slight divergence.

I would like to reactivate syncing but am worried that the same thing will happen again. How can I sync in a way that transfers all my bookmarks and folders etc from my desktop computer to other devices, rather than in the other direction. (Perhaps it's a question of what order I reconnect my devices in?)

Many thanks!

Starveling

Hello, I had to return my laptop to factory settings and am now re-customising it. I reinstalled Firefox and tried to sync my bookmarks but the sync went the wrong way: it wiped out my phone bookmarks rather than bringing them over to my laptop. I was able to restore my bookmarks by exporting them from my desktop computer (on which syncing was turned off) but this wasn't perfect re folders etc, and I've done a lot of manual tidying up. Now there's inevitably a slight divergence. I would like to reactivate syncing but am worried that the same thing will happen again. How can I sync in a way that transfers all my bookmarks and folders etc from my desktop computer to other devices, rather than in the other direction. (Perhaps it's a question of what order I reconnect my devices in?) Many thanks! Starveling

Chosen solution

Hi, I found the answer to this on the first answer here: https://support.mozilla.org/en-US/questions/1157664

Not sure how to take my own query down but perhaps someone will find it useful!

Read this answer in context 👍 0

All Replies (2)

Ruth
Ruth Question owner
more options

Chosen Solution

Hi, I found the answer to this on the first answer here: https://support.mozilla.org/en-US/questions/1157664

Not sure how to take my own query down but perhaps someone will find it useful!

FredMcD
FredMcD
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.