Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync question

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

sonali1
sonali1
more options

Hello

I updated the bookmarks on my Firefox account Bookmarks Toolbar (putting them in new folders)- on my laptop and it sync'd to my phone and desktop. All good.

But now it's gone a bit crazy and I have duplicated folders on the Bookmarks Toolbar on my desktop. I delete the duplicates and it's fine for a day or so and then it does it again. I now have three duplicates of each folder on my desktop taskbar.

Please advise.

Thanks.

Hello I updated the bookmarks on my Firefox account Bookmarks Toolbar (putting them in new folders)- on my laptop and it sync'd to my phone and desktop. All good. But now it's gone a bit crazy and I have duplicated folders on the Bookmarks Toolbar on my desktop. I delete the duplicates and it's fine for a day or so and then it does it again. I now have three duplicates of each folder on my desktop taskbar. Please advise. Thanks.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).