This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I CAN'T REMOVE MY OLD ANDROID PHONE FROM MY ACCOUNT INFORMATION, HELP?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Paul

photosbygeo1
photosbygeo1
more options

HI I'M GEO I AM SETTING UP A NEW ANDROID PHONE IN MY ACCOUNT AND CAN'T REMOVE THE OLD PHONE, IT'S NOT LETTING ME INSTALL THE NEW PHONE.

HI I'M GEO I AM SETTING UP A NEW ANDROID PHONE IN MY ACCOUNT AND CAN'T REMOVE THE OLD PHONE, IT'S NOT LETTING ME INSTALL THE NEW PHONE.

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

If you sign into your account at https://accounts.firefox.com/signin and select "Connected Services", you will be able to remove your old phone from your account.

What happens when you link your new phone to your Firefox Account?