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Unable to access Facebook from Firefox

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

mfellows
mfellows
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On my iMac (iOS Big Sur 11.6), two days ago suddenly every time I tried to access FaceBook, I just got a black screen. No delay in going to black, no error message, nothing but immediate black. I can access FB with Safari and Chrome, just not FireFox (which is my default browser). It's been problem-free up until now. Any thoughts on what the problem might be?

On my iMac (iOS Big Sur 11.6), two days ago suddenly every time I tried to access FaceBook, I just got a black screen. No delay in going to black, no error message, nothing but immediate black. I can access FB with Safari and Chrome, just not FireFox (which is my default browser). It's been problem-free up until now. Any thoughts on what the problem might be?

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

mfellows
mfellows Question owner
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Restarted in Troubleshoot Mode, no change. Checked enhanced tracking protection, and only Standard is enabled.

FredMcD
FredMcD
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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.